Monday, August 01, 2005
Telecom's Reply
Looks like I'll just email them in future if this is the prompt service you get. it took about an hour to get it sorted while I was out doing the gardening (how middle class).
>Thank you for your email.
>
>Firstly, I am very sorry for any inconvenience that this issue may have caused you. We did offer you 2 months credit for Call Minder on your account, however this was actioned incorrectly and the charge of $7.00 was applied to your account instead of credited. I have now credited $21.00 to your account for these errors and also reversed the Late Payment Fee charge of $6.00. The total credit of $27.00 will be applied to your account today. Again, I do apologise for any trouble this has caused you.
>
>If we can assist you any further with this matter we will be happy to help.
>
>Yours sincerely
>
***** *****
>Online Support Team
However according to Hard News today Telecom are about to give it up the ass to a whole bunch of other customers and not just their own by the looks of it.
Pull your heads in.
>Thank you for your email.
>
>Firstly, I am very sorry for any inconvenience that this issue may have caused you. We did offer you 2 months credit for Call Minder on your account, however this was actioned incorrectly and the charge of $7.00 was applied to your account instead of credited. I have now credited $21.00 to your account for these errors and also reversed the Late Payment Fee charge of $6.00. The total credit of $27.00 will be applied to your account today. Again, I do apologise for any trouble this has caused you.
>
>If we can assist you any further with this matter we will be happy to help.
>
>Yours sincerely
>
***** *****
>Online Support Team
However according to Hard News today Telecom are about to give it up the ass to a whole bunch of other customers and not just their own by the looks of it.
Pull your heads in.
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